Flexible and service-oriented
We work in a quick and reliable manner. We are flexible and service-oriented.
- On average you receive a detailed quote within one hour after receipt of your request for information.
- If PanelClix receives the link to the questionnaire before 15:00h, we can always start the same day.
- We usually complete the fieldwork within 5 working days. However, if necessary, it can also be completed within two days.
- A project manager within PanelClix is appointed for each project. He or she will be your permanent contact for all operational matters and will monitor the planning and quality of the project.
- You will have access to a password-protected web page where you can view all results in real time.
- We also offer a price calculator which enables you to estimate the cost of a new research project.
Procedures and steps
We follow a fixed set of procedures and steps for every project. These core processes are checked on a regular basis. These procedures include various quality controls for each phase of the project. Each research project consists of the following steps:
- The project starts as soon as the quote is signed.
- The final version of your questionnaire is drawn up.
- Your questionnaire is translated into several languages, if needed.
- Programming of the online web survey is started, if this is part of the project scope.
- The online survey is tested.
- Data are collected after a soft launch (a test batch).
- The number of completes per segment is daily monitored.
- Extra invitations or reminders are sent, if required.
- Data collection is completed when the quotas for all segments have been fulfilled.
- The SPSS data set is delivered, if this is part of the project scope.
- The number of completes and the rewards for our members are logged.
We are proud of the fact that all our clients are completely satisfied about the cooperation with Panelclix. At the same time, we are aware that clients expect more and more from us and that the complexity of the projects will increase. Our goal is to strengthen your competitive position. That is why we offer our services at competitive prices and we invest in the development and exploitation of new product/market combinations together with you.